We often think of large multi-store
chains as big and impersonal, driven only by market share and
profits. This is not always the case. Here is a letter to the Editor
that Irene noticed in a local paper shortly after Christmas that
made her cry. It brought tears to my eyes too as well as admiration
This story shares a great example
of the true spirit of Christmas. It also shares a living example
of true Customer Service and a winning attitude in retail
and business in general. I was inspired!
Letter to the Editor
(Edmonton Sun, Dec. 24th, 2009):
I called my stepfather last evening from
my home in Havelock, Ontario. Following
his move to the St. Thomas Health Center (Edmonton, Alberta)
earlier this year most of his possessions, other than
the essentials, werediscarded. That included
the few Christmas decorations he had.
I should mention that he is a strapping
five-foot-three and 92 years old.
As he wished to decorate his room a bit, he went to
a Zellers in Edmonton via a cab to get
a $10 tree they advertised. The store was a bit much for
him and he got lost. When he finally found someone to
help, he was informed the trees on special were all gone.
I am not sure how,but they established how old he isand gave
him a more expensive tree along with decorations for the sale price
of $10. Then they proceeded to get him a cab and made sure
he was driven back to the right address.
The story seems to lose a bit in print as I
had a lump in my throat and a tear in my eye when he told me about
how kind the staff was at this store. I have no idea which store it
might be, but if the sales clerk sees this they will know who they
are and realize they too have a heart 10 sizes too
What kind of stories are your
clients telling about you?
What kind of stories would you like
to have them tell?
Would your actions mirror the
spirit of Christmas and the true spirit of customer service for
Your conscious actions to provide
true customer service create ripples that can enhance your business
and increase your longevity regardless of external
Ask for help in Australia and
you'll often hear, 'No worries!'. That is a great attitude for
customer service too.
We headed southward to Sydney Australia on the 8th with a
side trip to Hawaii due to a medical emergency enroute. That
meant we were able to spend the entire day there due to crew rest
Made use of it playing
tourist as this was Irene's first visit to Hawaii. My 20th, so
showed Irene as much of Waikiki as we could.
Met and had dinner with
my friends Rauna and Bob May who now live in Hawaii.
When we finally reached
Perth, Amanda was waiting with a big hug for her mom with tears on
We then proceeded to have
a warm, fun filled time down under. It definitely was a bit warmer
than home. In fact we had two days in Western Australia that were
46C. What an amazing trip!
Visit: www.NoWorriesBob.com to view more pictures and a
bit more description of our trip. I'll be putting up a video of wild
dolpins swimming right beside me and a clip or two from the Sydney
2010 Australia Days celebrations which were
Three Keys to Greatness
Eight years ago (1997) I went into the studio and recorded a
56-minute video for teenagers called "Three Keys To
Greatness." Although my focus was for teenagers, the
principles I shared certainly apply to adults as well.
Recently I was asked to list these three things using
one to two sentences for each. Now for your benefit here they are
1) Setting Goals. I call it the view
of the future. Most people, including kids, will pay the price if
they can see the promise of the future. So we need to help our kids
see a well-defined future, so they will be motivated to pay the
price today to attain the rewards of tomorrow. Goals help them do
2) Personal Development. Simply making
consistent investments in our self-education and knowledge banks
pays major dividends throughout our lives. I suggest having a
minimum amount of time set aside for reading books, listening to
audio-cassettes, (CDs and DVDs), attending seminars, keeping a
journal and spending time with other successful people. Charlie
Tremendous Jones says you will be in five years the sum total of the
books you read and the people you are around.
Financial Planning. I call it the 70/30 plan. After
receiving your paycheck or paying yourself, simply setting aside 10%
for saving, 10% for investing and 10% for giving, and over time this
will guarantee financial independence for a teenager.
young person, or for that matter an adult, focused on doing these
three simple things over a long period of time I believe they will
be assured success!
February will be a mixed month working on projects and
catching up following my vacation. Working with coaching clients,
working on new websites, updating our speaker websites, writing
articles for Speaking for Impact and several other
on-line publications.I need another vacation.
Follow up on a couple of
meetings and working on my program for PSA Holland for March. Also
some work on my trip to Russia for this June.
in the Tasman Sea off Bondi Beach, NSW
Bob 'Idea Man' Hooey would be pleased to
be a part of your success team and to work with you to help
make your conference, meeting, or training event a success. For
more information about customized keynotes, professional and
personal leadership training and coaching, or seminars/retreats,
please visit http://www.ideaman.net or call our Creative Office
at: (780) 736-0009
Pictured here at the
Sydney Aquarium, NSW.
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He is proud to
be an active professional member of these amazing
groups of people dedicated to polishing their craft
and to better serving their clients and audiences.
Bob is the co-founder
and a past president of CAPS Vancouver, an honorary
founding member of CAPS Sask., an honorary member
of CAPS Halifax, as well as being an active member
of CAPS Edmonton. He served as CAPS National Director
He would be happy
to discuss how he can work with you to equip and
motivate your leaders, their teams, sales teams,
or volunteers to grow and to succeed.
Call him today at
1-780-736-0009 to explore leveraging his innovative Ideas At
Work with your organization.